There are different procedures for making exchanges or returns and below we will describe the characteristics of each of them, as well as their conditions.
- Change: the substitution of one item for another is considered change.
- Returns: there are two types of returns:
- Those that originate due to a defect or defect in the article, this return will be subject to the manufacturer’s warranty.
- Those that originate from a personal decision of the client, the products in stock the client will assume the return costs.
Custom or personalized products are exempt.
All items that are to be returned must be in their original packaging in the same conditions in which it was sent.
To make your return, you can contact by email at the address firstname.lastname@example.org